Gift Voucher Information

All Gift Vouchers remain valid for 3 years from the date of purchase in accordance with Australian Consumer Law.

Treatment-specific Gift Vouchers were available for purchase until 30 June 2026. From 1 July 2026, all newly issued Gift Vouchers are issued as Value Gift Vouchers.

Customers who purchased a Treatment Gift Voucher on or before 30 June 2026 may redeem the original treatment purchased without any additional payment if redeemed between 1 July 2026 and 31 August 2026.

From 1 September 2026 onwards, any Treatment Gift Voucher purchased on or before 30 June 2026 will be treated as a Value Gift Voucher equal to the original purchase value.

Where the current treatment price exceeds the original voucher value, the customer will be required to pay the difference between the voucher value and the current treatment price at the time of redemption.

For example, if a customer purchased a 60-minute treatment voucher at a previous price and redeems it after 1 September 2026, the original purchase value of the voucher will be applied towards the current treatment price and any remaining balance will be payable by the customer.

No responsibility is accepted for lost or stolen gift vouchers.

IMPORTANT: Gift vouchers are emailed immediately to the purchaser’s email address, and can be used both online or in our salon. Please ensure your gift certificate code is kept on hand, or alternatively print the PDF of your gift certificate.