By attending a session of any kind, including attending the Thai Royal Orchid Massage premises, you agree to adhere to our terms of service. These terms are to ensure your health, safety and comfort at all times.
Arrival time: Please arrive 15 minutes prior to your treatment beginning to allow time for you to change and unwind. Arriving late will reduce treatment time and may cause delays for other guests.
Reservations: To ensure your preferred time and service is available we recommend booking in advance. Full payment or a valid gift voucher number is required at the time of booking to secure your reservation.
Consultation: Before your treatment your therapist will complete a quick medical check with you to discuss your needs, likes and dislikes, and note any areas of stress or discomfort. They will then adapt the treatment to suit your personal requirements. Our goal is to completely nurture you. If at any time you feel uncomfortable, too hot or too cold, would prefer a lighter, or stronger treatment, please let the therapist know.
Public Holidays: Please note a 15% surcharge applies on all treatments on public holidays, gift voucher redemptions included. Discounts/discount vouchers are not valid on these days.
Cancellations: If you are unable to make your appointment, we kindly requests 24 hours notice for all bookings scheduled Monday to Friday, and 48 hours notice for all bookings scheduled on Saturdays, Sundays and Public Holidays to avoid full charges being applied to your cancelled treatment, including gift voucher bookings, which will then be deemed void.
Security: We ask you to leave your valuables at home as we cannot take any responsibility for valuables left on the premises.
Pregnancy: It is important that you advise us of your pregnancy when you make your booking. Some treatments may require you to be in your second trimester while others may not be suitable for pregnant guests.
Health Conditions: Please inform us prior to commencing your session of any medical or health conditions, allergies or injury, or if you are undergoing radiation or chemotherapy. We recommend that you discuss with your doctor which treatments are safe for you.
Group Bookings: We are more than happy host groups for birthday celebrations, hen parties and corporate groups. We recommend contacting us well in advance to ensure we can secure your booking.
Discounts: Please be aware that discount vouchers cannot be used in conjunction with gift voucher redemptions. No discounts can be applied to any services/treatments on Sundays and public holidays.
Minimum Age: All guests must be a minimum of 18 years of age to use the spa facilities and services. Guests aged from 10 years may attend if accompanied by an adult.
Privacy: All personal information shared with Thai Royal Orchid Massage will remain private and confidential.
Voucher Obtainment: Vouchers are sent directly to the purchaser’s email address. Vouchers can be purchased online in your chosen value amount or alternatively, purchased for specific treatments. Once payment has been processed online you will immediately receive your gift voucher via email. Please ensure you check or Spam or Junk folder within your Inbox.
Please note the following conditions applicable to our Gift Vouchers:
Please note the following is applicable when claiming Private Health Fund Insurance:
Payment is due at the time of appointment. Eftpos and all major credit cards are accepted on-site and through our website.
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