Thai Royal Orchid Massage

Terms of Service

Our Policies

By attending a session of any kind, including attending the Thai Royal Orchid Massage premises, you agree to adhere to our terms of service. These terms are to ensure your health, safety and comfort at all times.

Treatment Sessions

Arrival time: Please arrive 15 minutes prior to your treatment beginning to allow time for you to change and unwind. Arriving late will reduce treatment time and may cause delays for other guests.

Reservations: To ensure your preferred time and service is available we recommend booking in advance. Full payment or a valid gift voucher number is required at the time of booking to secure your reservation.

Consultation: Before your treatment your therapist will complete a quick medical check with you to discuss your needs, likes and dislikes, and note any areas of stress or discomfort. They will then adapt the treatment to suit your personal requirements. Our goal is to completely nurture you. If at any time you feel uncomfortable, too hot or too cold, would prefer a lighter, or stronger treatment, please let the therapist know.

Public Holidays: Please note a 15% surcharge applies on all treatments on public holidays, gift voucher redemptions included. Discounts/discount vouchers are not valid on these days.

Cancellations: If you are unable to make your appointment, we kindly requests 24 hours notice for  all bookings scheduled Monday to Friday, and 48 hours notice for all bookings scheduled on Saturdays, Sundays and Public Holidays to avoid full charges being applied to your cancelled treatment, including gift voucher bookings, which will then be deemed void.

Security: We ask you to leave your valuables at home as we cannot take any responsibility for valuables left on the premises.

Pregnancy: It is important that you advise us of your pregnancy when you make your booking. Some treatments may require you to be in your second trimester while others may not be suitable for pregnant guests.

Health Conditions: Please inform us prior to commencing your session of any medical or health conditions, allergies  or injury, or if you are undergoing radiation or chemotherapy. We recommend that you discuss with your doctor which treatments are safe for you.

Group Bookings: We are more than happy host groups for birthday celebrations, hen parties and corporate groups. We recommend contacting us well in advance to ensure we can secure your booking.

Discounts: Please be aware that discount vouchers cannot be used in conjunction with gift voucher redemptions. No discounts can be applied to any services/treatments on Sundays and public holidays.

Minimum Age: All guests must be a minimum of 18 years of age to use the spa facilities and services. Guests aged from 10 years may attend if accompanied by an adult.

Privacy: All personal information shared with Thai Royal Orchid Massage will remain private and confidential.

Gift Vouchers

Voucher Obtainment: Vouchers are sent directly to the purchaser’s email address. Vouchers can be purchased online in your chosen value amount or alternatively, purchased for specific treatments. Once payment has been processed online you will immediately receive your gift voucher via email. Please ensure you check or Spam or Junk folder within your Inbox.

Please note the following conditions applicable to our Gift Vouchers:

  • Gift Vouchers must be presented at time of appointment
  • Gift Vouchers are valid for 12 months from date of purchase
  • Gift Vouchers cannot be redeemed for cash, products or under the Private Health Insurance Scheme
  • Gift Vouchers are non-transferrable and non-refundable
  • Gift Vouchers not used by their expiry will be cancelled, unless otherwise specified
  • Gift Vouchers which have bene booked and clients fail to show will be considered redeemed in full
  • If you are unable to keep your appointment, please notify us at least 24 hours in advance
  • Gift Vouchers cannot be used in conjunction with any other ongoing promotion or offer
  • No responsiblity will be taken for lost of stolen gift certificates.
Private Health Fund Insurance

Please note the following is applicable when claiming Private Health Fund Insurance:

  • You can claim your health fund rebates for remedial massage treatment directly from your private health insurance company with your receipt and provider number that it corresponds with.
  • Please present your original health insurance card to our receptionist before treatment and select from our remedial massage section for your treatment.
  • Private health fund rebates can only be issues on the same day of your eligible treatment.
  • We are not able to issue health fund rebates for past treatments.
Payment Methods

Payment is due at the time of appointment. Eftpos and all major credit cards are accepted on-site and through our website.